Warranty Info
RAVEN Rod Lifetime Extended Coverage and Warranty
Raven Lifetime Coverage – We will repair any Raven rod (IM6, IM8, RV9 and RPX) that is broken, for any reason, for the lifetime of the original owner. The broken rod, in its entirety, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair or replacement. A fee of $35.00 will apply for any broken rod section replaced. A fee of $65.00 will be charged if the entire rod is replaced. The fees for RPX rods are $75 for a tip section and $175 for a full rod replacement. Taxes and return shipping charges apply.
Raven 1 Year Warranty Against Manufacturing Defects – Raven rods are warranted against any manufacturing defect for one (1) year from the date of purchase. The broken rod, in its entirety, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair or replacement. Please note if the receipt is not sent with the rod, the repair will be completed under the Raven Lifetime Coverage program. Any misuse, damage, modification or unauthorized repair automatically voids this warranty. Taxes and return shipping charges apply.
Anglers International Inc. reserves the right to modify this warranty/coverage program without notice.
MATRIX and HELIX Rod Extended 2 Year Coverage and Warranty
Matrix and Helix Extended 2 Year Coverage – We will repair any Matrix or Helix rod that is broken, for any reason, within the first two (2) years of ownership. The broken rod, in its entirety, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair or replacement. A fee of $35.00 will apply for any broken rod section replaced. A fee of $65.00 will be charged if the entire rod is replaced. Taxes and return shipping charges apply.
Matrix and Helix 1 Year Warranty Against Manufacturing Defects – Matrix and Helix rods are warranted against any manufacturing defect for one (1) year from the date of purchase. The broken rod, in its entirety, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair or replacement. If the receipt is not sent with the rod, the repair will be completed under the Matrix Extended 2 Year Coverage program. Any misuse, damage, modification or unauthorized repair automatically voids this warranty. Taxes and return shipping charges apply.
Anglers International Inc. reserves the right to modify this warranty/coverage program without notice.
RAVEN, MATRIX and HELIX Centerpin Reel Warranty
Raven 5 Year Warranty Against Manufacturing Defects – Raven reels are warranted against any manufacturing defect for five (5) years from the date of purchase. The reel, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair. Any misuse, damage, modification or unauthorized repair automatically voids this warranty. Taxes and return shipping charges apply.
Matrix and Helix 1 Year Warranty Against Manufacturing Defects – Matrix reels are warranted against any manufacturing defect for one (1) year from the date of purchase. The reel, and the original dated receipt must be returned postage paid to Anglers International Inc. for repair. Any misuse, damage, modification or unauthorized repair automatically voids this warranty. Taxes and return shipping charges apply.
Anglers International Inc. reserves the right to modify this warranty/coverage program without notice.
Rod Return Instructions from the USA
1) Please send the rod insured for full replacement value and ensure a tracking number is provided by the USPS. Send your rod via United States Postal Service (do not use a courier service) to the following address:
Anglers International Inc.
PO Box 255
Otterville, Ontario N0J 1R0
CANADA
2) Make sure the rod is well packaged (with packing paper or bubble wrap) in a sturdy tube or box so the Post Office can’t break it. The ends should be solid, not just tape.
3) Please include all rod sections, so we may ensure the replacement section has a perfect fit.
4) On the box, clearly mark: “FISHING ROD FOR REPAIR – NO VALUE FOR DUTY & TAX 9992/66”.
5) USPS Customs Declaration & Dispatch Note (provided by the post office): In section (1), write 9507109010 fishing rod / 9992 / GST code 66 / FOR REPAIR. Check “Returned goods”.
6) Return shipping is via Expedited Post, insured.
7) We accept payment by VISA, MasterCard, personal check or INTERNATIONAL money order.
8) Kindly include your receipt, daytime telephone number and complete return address with the rod so we can confirm receipt of the rod and the total amount for repair.
Reel Return Instructions from the USA
1) Please send the reel insured for full replacement value and ensure a tracking number is provided by the USPS. Send your reel via United States Postal Service (do not use a courier service) to the following address:
Anglers International Inc.
PO Box 255
Otterville, Ontario N0J 1R0
CANADA
2) On the box, clearly mark: “FISHING REEL FOR REPAIR – NO VALUE FOR DUTY & TAX 9992/66”.
3) USPS Customs Declaration & Dispatch Note (provided by the post office): In section (1), write 9507.30.00.00 fishing reel / 9992 / GST code 66 / FOR REPAIR. Check “Returned goods”.
4) Return shipping is via Expedited Post, insured. We accept payment by VISA, MasterCard, personal check or INTERNATIONAL money order.
5) Kindly include your receipt, daytime telephone number and complete return address so we can confirm receipt and the total amount for repair.
Rod Return Instructions from Canada
1) Please send the rod insured for full replacement value. Send your rod by courier service (FedEx Ground, UPS, Canpar) to the following address:
Anglers International Inc.
74 James Street
Otterville, Ontario N0J 1R0
CANADA
2) Make sure the rod is well packaged (with packing paper or bubble wrap) in a sturdy tube or box. The ends should be solid, not just tape.
3) Please include all rod sections, so we may ensure the replacement section has a perfect fit.
4) Return shipping is via FedEx Ground, insured.
5) We accept payment by VISA, MasterCard, personal check or money order.
6) Kindly include your receipt, daytime telephone number and complete return address with the rod so we can confirm receipt of the rod and the total amount for repair.
Reel Return Instructions from Canada
1) Please send the reel insured for full replacement value. Send your reel to the following address:
Anglers International Inc.
74 James Street
Otterville, Ontario N0J 1R0
CANADA
2) Return shipping is via FedEx Ground, insured.
3) We accept payment by VISA, MasterCard, personal check or money order.
4) Kindly include your receipt, daytime telephone number and complete return address so we can confirm receipt and the total amount for repair.
